Hapa Designs Customized Shipping Solution with OrderCup and Sendle

Affordable and reliable shipping is a must in providing top-tier service, and for Hapa Designs, it’s non-negotiable.

It’s all about quality and customer satisfaction for this brand, so to find out they’ve been enjoying Sendle services through our integrated ecommerce shipping partner OrderCup for years, is a feat we are genuinely proud of.

Get artsy and personal with Hapa Designs

As a creative pursuit founded in 2016, the Hapa team has catered to all sorts of custom items and promotional products across different platforms, including their website, Etsy, and eBay. Shirts, caps, pens, aprons, holiday ornaments, flags, mirrors, pet tags, face masks, bags, you name it. They can design and personalize it for you at very low prices.

But of course, to keep their services budget-friendly without compromising quality, Hapa Designs knew shipping should be affordable, too. In fact, it’s one of the reasons they’ve been using Sendle for years with OrderCup.

Sketching out solutions for bulk shipping hurdles

Before discovering Sendle, shipping was taking a lot of the Hapa team’s time and energy, especially during peak periods. They were manually tracking orders from different online stores and creating labels with different providers, trying to figure out how they could simplify their end-to-end shipping process without breaking the bank.

“We needed a full featured order management system that would pull orders from our online stores, and aggregate these orders in one place,” Jonathan shared. The trial and error took a while, until they came across Sendle in 2020, a new carrier that just launched their services in the U.S. that time.

Unboxing efficiency, savings, and more delivery perks with Sendle & OrderCup

onathan and his wife randomly saw a Sendle-related post online and thought the price point was better than other providers, plus deliveries are 100% carbon-neutral, so they created a Sendle account, and just tried out sending a few packages.

Much to their delight, the process was really smooth and easy—from connecting their online stores through OrderCup with Sendle and seeing the orders come in, to booking free pickups and getting the packages delivered to their customers. They were able to save a good amount of money, and their customers enjoyed a lot of the benefits, too.

Setting aside savings for other creative pursuits

Jonathan and his wife were able to use a lot of their savings for other fun, creative purchases, too—stuff they are equally passionate about.

“She has bought a nice guitar; I have purchased electronics. The savings are not inconsequential [because] the guitar my wife purchased was a Stratocaster, which was not cheap!,” Jonathan enthusiastically told us.

Scaling up through customized shipping

Among other options on the Sendle Dashboard, OrderCup’s configurable features stood out to Hapa Designs. “The ability to lay out packing slips and labels to fit our needs was a key reason we selected OrderCup,” Jonathan said.

Since using Ordercup, they were able to train all of their staff to use the new shipping system. It’s been a game changer for the team as they’re able to quickly scale up their shipping operations during peak periods.

Resolving issues quickly with responsive customer support

Another reason for Hapa Designs’s loyalty towards OrderCup is their sharp and responsive 24/7 support team. In Jonathan’s words, their incredible level of service was “unheard of these days.”

“We had a mission critical failure over a holiday weekend a few years ago, and Ed from [OrderCup] support called me back within an hour. I was shocked. He got the issue resolved and we were able to print labels on time. I was sold at that point,” he shared.

Getting positive words from customers about real-time tracking

Meanwhile, for Hapa Designs’ customers, Sendle’s free, real-time tracking feature is a handy ally.

“Our customers love the simple tracking numbers that Sendle uses. We have linked the Sendle tracking page to our shipping confirmation emails so that our customers can track their shipments easily,” Jonathan elaborated.

They can also access the Sendle tracking pages easily as they are integrated into OrderCup. 

Welcoming rush orders with faster delivery options

With Sendle’s most affordable shipping service, Sendle Saver, you can send packages within 3-8 days. But of course, rush orders are inevitable sometimes. Thankfully, Sendle has 2-day and 3-day guaranteed delivery options, which make accepting time-sensitive service requests much easier for Hapa Designs.

“Our customers also like that we have been able to offer some 2- and 3- day guaranteed services to our shipping options,” Jonathan reiterated.. 

Sometimes all it takes is trying something out

Jonathan decided to try out Sendle in 2020, not knowing what to expect, thinking it’s just another carrier they would use for a while until another option comes in. Yet, here they are, four years later, thriving with thousands of packages sent with Sendle and OrderCup.

Hapa Designs’ story—how they scaled up their operations, catered to more customers, and managed to get more time and money back since switching to Sendle—is another testament to our commitment to helping small businesses grow through simple, affordable, and reliable shipping.

Aside from the benefits mentioned, Sendle packages also come with protection against loss and damage called Sendle Cover. No minimums, subscriptions, hidden fees, or peak surcharges required.

You can sign up for a risk-free 30 day OrderCup trial from our Home page. To explore Sendle and OrderCup’s services, visit this page. To see the list of personalized items or promotional products you can order from Hapa Designs, visit their store.

[Acknowledgement: Thsi post first appeared on Sendle's Blog here.]